Contacting our Customer Service with questions or requests about your privacy:
Mail: Terry Bicycles
Attn. Customer Service
7 Ambrose Place
Burlington, VT 05401
Your Terry Bicycles Order
Your online order is 100% Secure and is transmitted to us in encrypted (scrambled) form. Rest assured, when placing your order your personal information is always safely transmitted to us using industry best practice HTTPS and SSL security protocols.
Information we collect and how we use it:
To process and deliver your order, confirm receipt and shipment, and make your experience at Terry Bicycles the best it can be, we collect online or over the phone certain personal information such as your name, address, phone number, email address and credit card information.
• Credit Card Information: We collect this online in encrypted form and over the phone to process payment for your order. We never give your credit card information to anyone else.
• Telephone numbers: We obtain your phone number so we may contact you if we have questions about your order, or to alert you to any issues that may arise when we process your order or a return. We do not share your telephone number with anyone else.
• Postal Addresses: We collect these when you place your order, when you request our catalog, or in certain instances when you enter our contests or sweepstakes. When you give us your postal address, you may receive from us our catalog or other direct mail with information about our products and services, special offers, or news about Terry and our partners. On occasion, we rent or exchange postal addresses with other reputable catalog companies. You may choose to be on our “do not share list” by emailing using “do not share” as the subject line or by calling Customer Service. We offer you the option to receive a select number of catalogs each year by contacting Customer Service and providing us with your preferences. You may also choose to be removed from our postal mailing list by emailing using “remove postal address” as the subject line or calling Customer Service. Note, if you unsubscribe from our postal mailing list you may still receive one additional catalog depending on where we are in our mailing cycling. By unsubscribing from our postal mailing list you will not automatically be unsubscribed from our email mailing list. We do not currently match email addresses to mailing addresses and, therefore, you must unsubscribe from each list independently.
• Email addresses. We collect your email address when you place an order with us, or through sign-up forms on our website. We also collect email addresses when you enter our raffles, contests or sweepstakes, or when participating in a survey or registering for an event. When you give us your email address, we may contact you with news of our Company and its products and services, special offers or upcoming events. If you sign up for an account with us, we give you the opportunity to manage your preferences and select which of our regular email series you wish to receive. You may unsubscribe from our email list by clicking on the unsubscribe link in our emails or by emailing using “remove email address” or calling Customer Service. If you unsubscribe from our email list, you will not automatically be unsubscribed from our catalog mailing list. We do not currently match email addresses to mailing addresses so you must unsubscribe from each list independently. We do not trade, rent or sell email addresses to third parties. On occasion, we partner with other reputable companies to make you offers for their products and services we believe you will find relevant. In such instances, you will be alerted you may receive emails from our partner when taking advantage of a joint offer. You will be able to unsubscribe from partner emails at any time by clicking on the unsubscribe link in their emails or by emailing or calling our Customer Service at the above address.
Aggregate anonymous information:
We also collect in aggregate anonymous form only, information about our visitors’ computers and web usage, such as your IP address, operating system, browser type, time and date of access, and the websites you visit before and after terrybicycles.com. This information does not tie back to your personal identity or information, but allows us to recognize a returning visitor and to analyze our users’ transactions and behavior so we can make information served to you on our website or in emails more relevant to you and improve your overall experience.
We may from time to time contract with industry recognized third party vendors to serve ads across the Internet on our behalf to people who visit our website or to send direct mail materials to individuals whom we think may be interested in our products or services. To do this, the vendors will collect anonymous information about your visits to our Web site and your interaction with our products and services. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major Web sites. No personally identifiable information is collected in this process. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail.
If you do not wish for cookies or pixel tags to be placed on your computer, most commercially available web browsers permit you to prevent that from taking place. To opt-out of receiving our catalogs, you may send us an email at firstname.lastname@example.org or call us at 800-289-8379.
We may make changes to our policy from time to time. Please visit this page frequently to learn of these changes by clicking on the links provided on our website, including our web forms for contests and event registrations, and in our emails.