OUR GUARANTEE

We're proud of the products we sell and we back them, unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for an exchange, credit or refund*.

REFUNDS AND EXCHANGES

Please be sure to include your invoice or order number on all returns. Please allow 1 to 2 billing cycles for refunds to appear on your credit card. Insure your package and mail to: Terry Returns Department, 7 Ambrose Place, Burlington VT 05401.

Saddles must be returned within 30 days, apparel and accessories within 60 days for refund unless defective.

* Returns after 60 days (30 days for saddles) will be applied to exchange or gift certificates only. Refunds do not include the original shipping fee, unless the product is deemed defective as determined by an employee of Terry.

If a return is received outside of the 60 days (30 days for saddles) and the item has since gone on sale, a credit or Gift Certificate will be issued for the sale price, not the original price paid.