The Terry Guarantee and Returns Policy
Ride it. Wear it. Love it or Return it. We're proud of the products we sell and we back them, unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for an exchange, credit or refund*.
REFUNDS AND EXCHANGES
We now offer two options for returning packages. Use our convenient prepaid label and we will deduct $7.95 from your refund. Or continue to use our self-return label and pay your own postage/insurance. Our returns address is 7 Ambrose Place, Burlington, VT 05401. Allow 1 to 2 billing cycles for refunds to appear on your credit card. Returns postmarked after 30 days are only eligible for an exchange or credit in the form of a gift card.
Click here to download the returns form.
Product must be returned within 30 days for a full refund unless defective.
Please wear undergarments when trying cycling bottoms.
Please include all care tags, original hang tags and poly bag packaging with your return or exchange.
Please include your name, address, phone and email information. Refunds may be delayed without this information.
Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for product returned in used or unsaleable condition.
Exchanges are processed in two steps
1. When we receive the item(s) and your return is accepted, it will be refunded to your credit card and you will receive a Return Authorization e-mail.
2. Next, a new order is placed for the exchanged item(s) and charged to your credit card on file (any discounts or promotions from your initial order will remain intact). When the exchanged item(s) is on its way, you will receive a Shipping Confirmation email.
Unfortunately, item availability cannot be guaranteed.
Exchanges are not subject to shipping fees. However, if additional items are requested, then standard shipping rates will apply to those items only. INTERNATIONAL CUSTOMERS, please note: International orders will be charged for all shipping fees in the event of an exchange.
* Returns received after 30 days will be applied to an exchange or gift certificate only. In addition, if the item has since gone on sale, a gift certificate will be issued for the sale price, not the original price paid. Refunds do not include the original shipping fee, unless the product is deemed defective as determined by an employee of Terry.