The Terry Guarantee and Returns Policy
Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.
Use the returns form shipped with your item(s).
(Or download the form here if you need a replacement)
- Terry does not provide free return shipping; we will deduct $7.95 from your refund to cover the return shipment when you use our return label (link above), or you can use the returns form and purchase your preferred shipping method yourself.
- Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
- An exchange is two transactions: a return and a reorder. Please call for free shipping or to have your discount honored on your reorder.
- Gift returns may be refunded to the gift giver or credited to a gift certificate for the gift receiver.
- Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for product returned in used or abused condition.
- Returns are processed within two weeks of receipt at our facility and a return e-mail will be sent when this process is complete.
- Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
- Please wear undergarments when trying on cycling bottoms.
*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.