Dealer Terms & Conditions
2020 RETAILER TERMS AND CONDITIONS
Minimum Order Quantity
We have no minimums; however, to achieve certain discounts and free shipping, there are minimums you must adhere to
(see Spring 2021 Preseason Incentives).
Terry Pricing Policies
MSRP: All retailers must adhere to MSRP pricing (posted on our Dealer website, dealers.terrybicycles.com) for online sales of in-season Terry merchandise (as defined by what is in the season’s Dealer Workbook) except as provided for in our Retailer Agreement entered into between individual retailers and Terry. Failure to do so may result in loss of discounts and/or discontinued supply.
MAP: Retailers may advertise in-season Terry products below MSRP only in their brick and mortar stores, but at not less than 90% of MSRP.
Online Marketplace Sales
Retailers must be specifically authorized by Terry and sign our Retailer Agreement to sell on marketplace platforms (Amazon, Walmart, Ebay, etc.). Violation will result in discontinued supply. (Details posted on our Dealer website.)
Discounts to Wholesale Pricing
We offer volume discounts for pre-season orders. At specified dollar levels of pre-season orders, in-season discounts are available. All discounts related to pre-season incentives are conditional on payment received by the invoice due date.
These discounts only apply to merchandise and not to shipping or other fees.
New Accounts
A complete dealer credit application must be submitted and approved prior to any shipments on terms. Applications require up to 2 weeks for approval. VISA, MASTERCARD, DISCOVER, and AMEX are also accepted.
Change Orders
Revisions to pre-season orders must be made in writing not later than 30 days prior to the original ship date. Order reductions greater than 10% or to less than $500 will result in loss of preseason discounts and incentives. We cannot accept “call before ship” annotations to orders.
Reseller Verification
No orders will ship unless the retailer has provided a State reseller permit number and Federal ID number, regardless of payment terms.
Order Acceptance
All orders are subject to acceptance by Terry. Once accepted, orders may ship according to their scheduled ship date.
No “call before ship” notes will be honored at any time.
Past Due Accounts
Past due accounts will lose any payment discount offered when the order is placed. Terms may be revoked with continuing late payments. Past due balances will be assessed a 1.5% per month finance charge.
Credit Card Payments
We accept Visa, Mastercard, Discover, or Amex. Please provide your credit card number, expiration date, cardholder name and billing address, including zip code, and security code via phone or fax only. For your security, never email your< credit card information.
COD
We ship COD on request; our carrier accepts a cashier’s check or money order. There is a $10 fee for COD orders.
Company Check
Orders may be paid for by Company check submitted in advance of shipment; please allow ten business days for checks to clear prior to shipment. There will be a $25.00 service charge added to your account for all returned checks.
Backorders, Cancellations and Change Orders
We do our best to ship orders complete. However, due to greater than expected demand or manufacturer delay, we may resort to backorders. We will ship backorders within a week of receiving merchandise. Order reductions or cancellations greater than 10% of total seasonal order commitments, excluding backordered items more than 30 days overdue, will result in the loss of preseason discounts. Refused orders are subject to a 15% restocking fee, in addition to all applicable freight charges.
Errors and Invoice Discrepancies
If there is a mistake with your order, please call Customer Service (800.289.8379) within 5 days so we can fix the problem quickly. Invoice discrepancies or claims for damage in shipment must be made to Customer Service within 10 days of invoice date.
Warranty
We stand by the quality of our products and guarantee they are free of manufacturers defects. We will arrange for replacements or account credits with return of defective or damaged merchandise when a Return Authorization is requested in advance. Contact the Terry sales team (800.289.8379) to request a Return Authorization form be faxed or emailed to you. Any returned merchandise that is not defective is subject to a 15% restocking fee.
Ride it, Love it Guarantee
Our Terry saddles come with a 100% satisfaction guarantee; customers may return a saddle for any reason directly to the dealer within 30 days of purchase for exchange or a full credit of the merchandise price and Terry will replace the saddle or issue a credit to the dealer.
Employee Purchases
Retailer employees may purchase Terry branded merchandise from us at a discount of 20% below wholesale pricing for their own personal use; merchandise must ship to the retailers address on file; Terry may request further verification of employment status. Employee purchases may be exchanged in saleable condition with tags, but no credit will be issued for returned merchandise.
Retailer promotions
We will periodically offer promotions through email. Please maintain an up to date email address with us to receive these benefits.
Distribution of Retailer Terms and Conditions
These are provided in dealer packets mailed out on the beginning of each preseason. Additionally, they are posted on and may be downloaded from our website: dealers.terrybicycles.com. Any modifications to these terms and conditions must be agreed to in writing in the form of a separate Retailer Agreement between Terry and the customer.
Terry LOGO and Images
These are available to be downloaded from our website: dealers.terrybicycles.com. Any other use of the Terry trademark in any form of marketing collateral must be pre-approved by Terry.